Successful Communication
The primary focus of effective communication is to develop successful relationships with individuals as we support them to move towards their goals.
Each and every individual - not limited to those with a disability - has a preferable mode of communication.
“I personally find myself altering the way I communicate depending on a number of interpersonal and demographic factors, however the goal for each interaction remains the same - to create and nurture a relationship which enables trust and growth for each participant” - Jake.
NDIS specific: individuals who present with communication difficulties often require a greater degree of “active listening” by the practitioner, not only in relation to verbal communication, but also body language, facial expressions and demeanour/behaviour. In alignment with this, it's also equally important that we are providing the same level of communicative behaviour to assist in portraying ideas and developing understanding for each individual client. As an exercise physiologist it's important to remember we may only have 30-60 mins per week with a participant, so we want to make sure that every experience is as awesome as possible! If we can demonstrate a positive and energetic attitude towards clients, their goals and personal interests then it goes a long way to making sure we’re progressing in the right direction.
The role of the carer: Supporting personnel such as carers, support workers and family often assist with establishing communication needs and creating a “team” based approach to treatment. This results in a very inclusive environment where supporting persons are able to form part of the participants' support network as they work through their treatment plans and move towards their goals.
An ‘example’ of communication techniques that one of our Exercise Physiologists uses with a current client who presents deaf with physical injuries as well, is the use of pen and paper for conversation and hand signals - not sign language - eg counting sets and reps on fingers. This is especially important as mask wearing is now mandated and does not allow the client to lip read as she usually would.
Our practice has ordered new clear mask shields that will assist our hearing impaired participants and they should arrive soon. They are large so we will use our discretion as to who is best to have this worn with. It highlights that it is always the best interests of the participant that need to be in the forefront because if they are comfortable, they have more ability to achieve their goals.